Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website pizzasmod.digital, place orders, interact with our digital services, or otherwise engage with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant state consumer protection statutes.

1. About Us

Mod Pizza operates the website pizzasmod.digital and provides food ordering and related digital services to customers across the United States. For all privacy-related inquiries, you may contact us using the information below:

If any of the business details listed above are not provided, please contact us directly via email at [email protected] for further clarification.

2. Scope of This Policy

This Privacy Policy applies to all personal information collected through:

• Our website located at pizzasmod.digital
• Online food ordering systems, applications, and digital platforms operated by us
• Email, telephone, or other communications you initiate with us
• Loyalty programs, promotions, sweepstakes, or other marketing activities
• In-store digital kiosks, tablets, or point-of-sale systems that connect to our digital infrastructure
• Third-party platforms or social media channels where we maintain a presence

This policy does not apply to third-party websites, services, or applications that may link to or be accessible from our website. We encourage you to review the privacy policies of any third-party services you visit.

3. Information We Collect

We collect various categories of information depending on how you interact with us. The categories include:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Telephone number
• Mailing or delivery address
• Date of birth (where required for age verification or loyalty programs)
• Username and password (for registered accounts)
• Profile photograph (if uploaded voluntarily)

3.2 Financial and Transaction Information

To process your food orders and payments, we collect:

• Payment card information (credit or debit card numbers, expiration dates, CVV — processed through secure third-party payment processors)
• Billing address
• Order history, including items purchased, quantities, and order values
• Transaction identifiers and confirmation numbers
• Gift card or promotional coupon codes

Please note that full payment card numbers are never stored directly on our servers. All payment processing is handled through PCI-DSS compliant third-party processors.

3.3 Usage and Behavioral Data

When you browse our website or use our digital services, we automatically collect:

• Pages visited, links clicked, and features accessed
• Search queries entered on our website
• Time and duration of visits
• Referring URLs (the website that led you to ours)
• Shopping cart behavior and abandoned cart information
• Interaction with promotional content, banners, and advertisements

3.4 Device and Technical Information

We automatically collect technical data when you access our services, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and language settings
• Mobile device identifiers (if applicable)
• Network connection type
• Cookie identifiers and session tokens

3.5 Location Information

With your permission, or as necessary to fulfill your delivery order, we may collect:

• Precise GPS location (only if you grant permission through your device settings)
• Approximate location derived from your IP address
• Delivery address information provided by you during checkout
• Nearest Mod Pizza location preferences

3.6 Communications and Feedback

If you contact us through email, phone, chat, or web forms, we collect:

• Content of your messages and inquiries
• Customer service correspondence and resolution records
• Survey responses and customer feedback
• Reviews or ratings submitted by you

3.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior. For detailed information, please refer to Section 9 of this policy and our separate Cookie Policy available on our website.

3.8 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you connect your social account or interact with our social media pages)
• Third-party delivery partners (such as DoorDash, Uber Eats, or Grubhub)
• Marketing and analytics partners
• Fraud detection and identity verification services
• Publicly available sources

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup arrangements
• Creating and managing your customer account
• Processing payments and issuing receipts
• Communicating order confirmations, updates, and notifications
• Resolving order disputes and processing refunds
• Managing loyalty program memberships and reward redemptions

4.2 Customer Support

• Responding to your inquiries, complaints, and support requests
• Diagnosing and resolving technical issues
• Improving the quality and efficiency of our customer service operations

4.3 Analytics and Website Improvement

• Analyzing website traffic and user behavior to improve user experience
• Conducting internal research and analytics to understand customer preferences
• Testing new features, menu items, and promotional offers
• Monitoring and improving the performance and security of our digital platforms

4.4 Marketing and Promotions

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Displaying personalized advertisements on our website and third-party platforms
• Conducting surveys, contests, and sweepstakes
• Recommending menu items or promotions based on your order history and preferences

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

4.5 Legal Compliance and Security

• Complying with applicable federal, state, and local laws and regulations
• Detecting, preventing, and investigating fraud, security breaches, and other illegal activities
• Enforcing our Terms of Service and other legal agreements
• Responding to lawful requests from government authorities and law enforcement agencies

4.6 Business Operations

• Facilitating business transactions such as mergers, acquisitions, or asset sales
• Maintaining accurate business records and financial reporting
• Auditing compliance with our internal policies and procedures

5. Legal Bases for Processing

We process your personal information based on one or more of the following legal grounds under applicable United States law:

• Performance of a Contract: Processing is necessary to fulfill your orders and deliver our services.
• Legitimate Interests: We process certain data to operate our business, prevent fraud, and improve our services, provided such interests are not overridden by your rights.
• Legal Obligation: We may be required to process your data to comply with applicable laws, regulations, or court orders.
• Consent: Where required by law, we obtain your explicit consent before processing your data for specific purposes, such as marketing communications.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf, including:

• Payment processors and financial institutions
• Food delivery platform partners
• Cloud hosting and infrastructure providers
• Email and SMS marketing platforms
• Analytics and data reporting services (e.g., Google Analytics)
• Customer relationship management (CRM) systems
• Fraud detection and identity verification services
• Customer support software providers

These service providers are contractually obligated to use your information only for the purposes of providing services to us and are required to implement appropriate security measures.

6.2 Delivery Partners

When you place a delivery order through a third-party platform (such as DoorDash, Uber Eats, or Grubhub), your order information, delivery address, and contact details may be shared with those platforms to fulfill your order. Their use of your information is governed by their respective privacy policies.

6.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal process, including:

• Court orders, subpoenas, or legal proceedings
• Requests from law enforcement or government agencies
• To protect the rights, property, or safety of Mod Pizza, our customers, or others
• To investigate and prevent fraud or other illegal activities

6.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website prior to any such transfer and inform you of any changes to this Privacy Policy.

6.5 With Your Consent

We may share your information with other parties for purposes not listed above when we have obtained your explicit consent to do so.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

7.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data at rest, including payment information
• Multi-factor authentication for administrative access to our systems
• Regular security assessments, penetration testing, and vulnerability scanning
• Firewalls, intrusion detection systems, and access logging

7.2 Administrative Safeguards

• Strict access controls limiting employee access to personal data on a need-to-know basis
• Regular employee training on data privacy and security best practices
• Incident response procedures and breach notification protocols
• Vendor due diligence and contractual data security requirements

7.3 Physical Safeguards

• Secured data centers with restricted physical access controls
• Surveillance systems and environmental protections at server facilities

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We respect and honor these rights as required by applicable law.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

8.2 General Privacy Rights for All US Residents

Regardless of your state of residence, we offer the following rights to all users:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to applicable legal exceptions.
• Opt-Out of Marketing: You may unsubscribe from marketing communications at any time.
• Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request to us by:

• Email: [email protected]
• Website: pizzasmod.digital

We will respond to verifiable requests within 45 days of receipt. If we require additional time, we will inform you of the reason and extension period. We may need to verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf, provided that the agent provides written authorization signed by you.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and store certain information about your preferences or past actions.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to log in, add items to your cart, and complete checkout.
• Performance and Analytics Cookies: Collect information about how visitors use our website, such as pages most frequently visited and error messages received.
• Functionality Cookies: Allow the website to remember your preferences, such as language settings and saved delivery addresses.
• Targeting and Advertising Cookies: Track your browsing habits to deliver advertising relevant to your interests on our website and third-party platforms.

9.3 Managing Cookie Preferences

You can control and manage cookies through your browser settings or through our cookie consent banner. Please note that disabling certain cookies may impact the functionality of our website. For full details on the cookies we use and how to manage them, please visit our Cookie Policy page on pizzasmod.digital.

We also honor Global Privacy Control (GPC) signals where required by applicable California law.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention guidelines are as follows:

When your personal information is no longer required, we will securely delete, anonymize, or aggregate it so that it can no longer be associated with you.

11. Children's Privacy

We do not knowingly collect, solicit, or maintain personal information from individuals under the age of 18. Our website, online ordering system, and digital services are not directed at children under 18, and we do not intentionally market our services to minors.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected information from a child under 13, we will take immediate steps to delete that information.

12. International Data Transfers

Mod Pizza is based in the United States, and our servers and operations are primarily located within the United States. If you access our services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services, you acknowledge and consent to the transfer of your personal information to the United States in accordance with this Privacy Policy. We take steps to ensure that any international transfers of personal data are handled in compliance with applicable privacy laws and that appropriate safeguards are in place to protect your information.

If you are located in a jurisdiction with specific data transfer restrictions (such as the European Economic Area), please note that our services are primarily designed for users in the United States, and you should review the applicable data transfer mechanisms before using our services.

13. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not currently respond to DNT browser signals. However, we do honor Global Privacy Control (GPC) signals where required under California law, which may opt you out of the sale or sharing of your personal information.

You can manage your tracking preferences through our cookie consent tool and through your browser's privacy settings.

14. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery partner applications, and other external services. These third-party sites have their own privacy policies, which we strongly encourage you to read. We are not responsible for the content, privacy practices, or security of any third-party websites or services linked from our site.

When you click on a third-party link, you leave our website and are subject to the privacy policy of that third-party site. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

15. California-Specific Disclosures

In addition to the rights described in Section 8, California residents are entitled to the following specific disclosures under the CCPA/CPRA:

15.1 Categories of Personal Information Collected in the Past 12 Months

• Identifiers (name, email, IP address, account login credentials)
• Customer records (billing address, payment card information)
• Commercial information (order history, purchasing preferences)
• Internet or other electronic network activity (browsing history on our website)
• Geolocation data (delivery addresses, location-based services with consent)
• Inferences drawn from personal information (customer profiles reflecting preferences)

15.2 Business or Commercial Purposes for Collection

We collect the categories of personal information listed above for the business and commercial purposes described in Section 4 of this Privacy Policy, including service provision, analytics, marketing, fraud prevention, and legal compliance.

15.3 "Shine the Light" Law

Under California Civil Code Section 1798.83 ("Shine the Light" law), California residents who have established a business relationship with us may request certain information about our disclosure of personal information to third parties for direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected].

16. How to File a Complaint

If you believe your privacy rights have been violated or you are unsatisfied with our response to your privacy inquiry, you have the right to file a complaint with the appropriate data protection authority.

16.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA):

16.2 For All US Residents

You may also file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive practices:

We encourage you to contact us directly before filing a complaint with any regulatory authority so that we have an opportunity to address your concerns:

• Email: [email protected]
• Website: pizzasmod.digital

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a prominent notice on our website homepage
• Send an email notification to registered users where required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy constitutes your acknowledgment of the updated policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We are committed to resolving any privacy concerns you may have and will respond to all verifiable requests within 45 days of receipt. For complex requests, we may require an additional 45-day extension, of which we will notify you in advance.